DisputePass public knowledge base
Victoria consumer dispute guides
Browse practical dispute routes, evidence checklists and official starting points for Victoria.
Audit my documents freeVictoria
Choose a dispute type
Purchases & services
Refund refuseddocumented correction, reimbursement or another available remedyDefective goodsdocumented correction, reimbursement or another available remedyPoor or incomplete servicedocumented correction, reimbursement or another available remedySubscription cancellationdocumented correction, reimbursement or another available remedyWarranty rejecteddocumented correction, reimbursement or another available remedy
Travel & transport
Flight cancellationdocumented correction, reimbursement or another available remedyFlight delaydocumented correction, reimbursement or another available remedyBaggage loss or damagedocumented correction, reimbursement or another available remedyHotel or booking disputedocumented correction, reimbursement or another available remedyRental car chargedocumented correction, reimbursement or another available remedy
Housing & property
Security deposit withhelddocumented correction, reimbursement or another available remedyRepairs not completeddocumented correction, reimbursement or another available remedyMover loss or damagedocumented correction, reimbursement or another available remedyContractor disputedocumented correction, reimbursement or another available remedyProperty service chargedocumented correction, reimbursement or another available remedy
Banking & credit
Chargeback denieddocumented correction, reimbursement or another available remedyBank fees disputeddocumented correction, reimbursement or another available remedyCredit report errordocumented correction, reimbursement or another available remedyDebt collection disputedocumented correction, reimbursement or another available remedyLoan or credit termsdocumented correction, reimbursement or another available remedy
Insurance
Insurance claim denieddocumented correction, reimbursement or another available remedyInsurance claim underpaiddocumented correction, reimbursement or another available remedyInsurance claim delayeddocumented correction, reimbursement or another available remedyCoverage cancelleddocumented correction, reimbursement or another available remedyTravel insurance claimdocumented correction, reimbursement or another available remedy
Healthcare
Medical billing errordocumented correction, reimbursement or another available remedyHealth benefit denialdocumented correction, reimbursement or another available remedyOut-of-network billdocumented correction, reimbursement or another available remedyCare quality or refunddocumented correction, reimbursement or another available remedyPharmacy or prescription chargedocumented correction, reimbursement or another available remedy
Utilities & telecom
Energy bill disputedocumented correction, reimbursement or another available remedyInternet service disputedocumented correction, reimbursement or another available remedyMobile phone billdocumented correction, reimbursement or another available remedyWater bill disputedocumented correction, reimbursement or another available remedyUtility disconnectiondocumented correction, reimbursement or another available remedy
Digital & marketplaces
Marketplace refunddocumented correction, reimbursement or another available remedyAccount suspendeddocumented correction, reimbursement or another available remedyApp or software subscriptiondocumented correction, reimbursement or another available remedyDigital content disputedocumented correction, reimbursement or another available remedyPayment platform holddocumented correction, reimbursement or another available remedy